How to access your IT support

How to access your IT support

Resolving your technical issues is what we do, to help us get you back online ASAP, follow our below simple guidelines.

For all Priority 1 + 2 issues, please call us on 02 4940 1800 so that immediate support can be assured.

For all other priorities, please send us an email on [email protected]

📞 Priority 1. 

Immediate Response eg. Server Down etc

📞 Priority 2. 

Within 4 Business Hours eg. Major Operating Problem

📧 Priority 3. 

Within 8 Business Hours eg. Major Computer Problems

📧 Priority 4. 

Within 2 Business Days eg. Software Installation, New User

📧 Priority 5.

 Within 5 Business Days eg. Computer Installation

After Hours

While it might seem easier to send an email after hours or on weekends, if your issue is urgent the best way to get in contact with us is to call on (02) 49401 800. That way our on-call technicians will ensure your urgent enquiry is attended to immediately, rather than waiting for the next business day.

Speak to a consultant

At OAS Technology, we will make sure we will find a solution to suit your business and your needs.

Let’s Talk

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