Remote Access Scams


What is a Remote Access Scam?

Remote Access Scams (also known as technical support scams) usually involve scammers contacting people via phone to gain access to their computers in order to steal funds.

If you have doubts about any caller who says they represent a business or organisation, hang up and call the business back using contact details from an independent source. Find their number using the phone book or the official company website. Don’t trust contact details given to you by the caller.

What to look out for?

There are several types of Remote Access Scams, but they tend to follow a similar pattern.


  • Someone calls you saying they're from a well-known business or organisation. For example, Microsoft, NBN or Telstra.
  • The caller says there is something wrong with your computer or internet connection. They may say your computer is infected with malware or that it has been compromised in some other way.
  • They may use technical language to scare or intimidate you into following their instructions.
  • The caller convinces you to install an application or give them access (called remote access) to your computer.
  • Once they have access to your computer, the caller may say they have confirmed the problem and ask you to pay a fee to fix it.

How can OAS help?

OAS Cyber Security Resiliency and Awareness Training

Our interactive training delivers stimulating and engaging learning experiences to your employees. We will equip them with the tools and resources they need to be successful, and active participants in the Cyber Security process. 

OAS Phishing Simulator 

Phishing Simulation programs help protect your organisation by exposing employees to fake phishing emails and assessing how they react. When testing is used in conjunction with training, businesses can gauge the effectiveness of their Cyber Security awareness efforts.

Multifactor Authentication 

By implementing Multifactor Authentication, if an attacker manages to steal one proof of identity (such as your PIN, username or password), they will also need to obtain and use the authorisation token on your account.

OAS Cyber Security Suite

OAS Cyber Security Suite provides holistic Enterprise Security, partnering with Cisco, the world leader in Cyber Security.

Next Generation Firewall

Nest Generation Firewalls deliver consistent protection across your entire network, including headquarters, office campuses, mobile and remote workforces, branch offices, and data centers.

OAS Breach Notification Offering 

We provide organisational alerting for post-breach data exposures. OAS provides practical advice for businesses following a credential breach.

Vulnerability Management

Vulnerability Management (and Vulnerability Management as a Service) assists businesses with comprehensively rating, prioritising, and protecting business assets in the face of the ever-evolving threat landscape.

Cyber Security Maturity Assessment

OAS Technology can help your business not only understand your posture but also ensure you are on the right path to addressing your Cyber Security Resiliency.

General Tips to Protect Yourself

Remember, everyone can be targeted.

Scammers can obtain your phone number fraudulently or from anywhere it has been publicly listed. Your private details could also be exposed through a third-party data-breach.

You can still receive scam calls even if you have a private number or have listed your number on the Australian Government’s Do Not Call Register.

Undertake software updates. 

Always keep your computer up-to-date with the latest software updates, anti-virus software, and a good firewall.

Protect your details. 

Never give your credit card or online account details over the phone unless you made the call and you’re calling a phone number from a trusted source (like the organisation’s official website).

Never give a stranger remote access to your computer, even if they claim to be from a well-known business.

If your business needs assistance with setting up a Cyber Security Strategy, chat with your Account Manager today. Contact us on 02 4940 1800 or email [email protected]

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Phishing Attacks
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