Blog

OAS Technology Support Portal

We have a new, easier and quicker way to access support.

At OAS we don’t rest on our laurels, we never stop learning, and we always look at ways and technologies to improve on how we can help our customers evolve.

A new way to get support from OAS

Our latest solution makes accessing support easier with our OAS Technology Support Portal. It’s an easy-to-use web site which works as an extension of our helpdesk. You can use it to raise a support ticket, view solutions, keep tabs on what we’re doing and even learn a thing or two. It’s accessible via any internet browser.

What is the difference?

Time. Users such as yourself access the Portal to log requests for support – we call these tickets. When a ticket is logged via the Portal, our team automatically know who you are and what company you’re from; key information when trying to solve an IT problem!

Tickets are automatically given a priority rating and sent to the right engineer to solve your IT issues faster.

Access to tickets. Using the portal you can access all current and previous tickets, as well as live ticket tracking.

How do I access the portal?

If your company would like to take advantage of the new portal, you will need to first speak with your Account Manager via [email protected] or call 02 4940 1800 to answer a few questions and then we can set you up.

Once you have been set up, you can access the OAS Technology Support Portal from anywhere via an internet browser using your company email and password.

Can I still call or email for support?

Yes. If you submit a ticket via email or over the phone, our technical team triage the ticket by reading it, asking any questions and then updating it into the system. It’s then given a priority rating and sent through to the right team.

If you would like to hear more about the new portal, please get in contact with your Account Manager via [email protected] or call 02 4940 1800.

The OAS Technology Team