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Wests Leagues Group partners with OAS

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The Wests Group is one of the largest club groups in NSW with facilities at New Lambton, Mayfield, Cardiff, Nelson Bay and Newcastle. Find out why they decided to partner with OAS.

ABOUT THE CLIENT

The Wests Group is one of the largest club groups in NSW with facilities at New Lambton, Mayfield, Cardiff, Nelson Bay and Newcastle. Across these locations, Wests offers quality entertainment, accommodation, dining and gymnasium facilities to its members up to 24 hours a day.

With a membership base of more than 100,000, the organisation has a strong focus on offering outstanding facilities to all their members. To meet this considerable challenge, Wests partnered with OAS Technology to develop a reliable, secure IT infrastructure to minimise system downtime and exceed existing customer service levels.

THE CHALLENGE

Behind Wests’ facilities are many technical operations such as hotel booking systems, point of sale, stock control, club and gym membership systems, concert ticketing, gaming, finance and human resource systems.

These separate operations required effective integration (for example a meal getting charged to a hotel room, rather than paid for at one of the restaurants). At the same time, the system needed to isolate potential faults and prevent them from affecting unrelated applications.

Secondly, the sheer scope of operations posed a challenge for securing data. The quantity of data Wests uses meant traditional backup and recovery solutions would take too long and data would be lost using them.

Wests required systems that can sustain its continual business growth as well as integrate new technologies that may become available. As new premises have been added to the organisation’s portfolio, it was necessary to have these systems designed to be highly scalable, allowing for additional users and applications to be integrated with ease any time. 

THE SOLUTION

OAS Technology undertook substantial measures to address these challenges, partnering with world-class hardware providers for all of Wests’ IT Equipment and its IT infrastructure.

Wests’ multiple technical operations are kept separately by isolating them on dedicated virtual servers avoiding potential system wide operational issues. This also allows for full changes or updates to the individual operations without affecting any others.

OAS maintains common user experience with a cluster of Remote Desktop Servers featuring load balancing and scaling. For the organisation’s 150+ network users, this offers noticeable improvements in speed and reliability when it comes to accessing files and applications on the server.

Fast communication between each location has been guaranteed with all sites now using high speed fibre based Wide Area Network links through the Minder Cloud Network.

Wests has trusted OAS Technology to provide reliable IT services that withstand organisational growth, integrate organisational units and deliver a seamless experience.

“Our system has been faultless. In fact, since OAS implemented our most recent system we have had no downtime whatsoever. This is crucial to the top-class service we strive to offer our members and guests.”

Phil Gardner, CEO of the Wests Group

PLANNING IS KEY

“Our focus was to create a highly dependable infrastructure,” says OAS Network and Data Specialist Justin Cooksey. “We put a great deal of planning into improving Wests’ overall performance with a combination of high-speed data transfer, extensive storage and reliable backup solutions.”

Wests’ IT systems can easily be modified to integrate new technologies in software and hardware as they become available and scale up when additional facilities are acquired, rather than building another system from scratch.

“Now, if one application experiences some kind of error we know the rest of the system won’t come to a halt. With so many business functions relying on each other, our system knowledge and experience allows us to deliver this stability” he says.

Outsourcing its IT support and services to OAS has allowed Wests to utilise the knowledge and experience of a professional, local team at a much lower annual cost than hiring staff for an internal IT help desk.

“A lot of attention to detail has been necessary over the years, but we’ve also tried to stay true to the bigger picture. Our role is to provide a solid foundation for the exceptional services and facilities Wests provides to its local community.”

Justin Cooksey, Network and Data Specialist

Wests has also benefited from OAS Technology’s 24 hour IT support service. “The 24 hour service has been invaluable,” says Gardner. “We rely heavily on computer technology to operate many aspects of the organisation – it really underpins everything we do. If the gaming area experiences a fault at 3.00am we know we have the backing of a reliable IT service provider.”

WANT TO FIND OUT MORE ABOUT HOW WE CAN HELP YOUR BUSINESS?

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At OAS Technology, we will make sure we will find a solution to suit your business and your needs.

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At OAS Technology, we will make sure we will find a solution to suit your business and your needs.

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